Terms & Conditions of Sales

Goods and Services Tax (GST) # - 144219268RT0001
Provincial sales tax (QST) # - 1028757723TQ0001
Lodging tax # (TSH) - 1028757723TQ0002

No smoking in the establishment

By booking in an establishment with a non-smoking environment, the customer understands that it is strictly forbidden to smoke inside the establishment. As exterior arrangements have been made to accommodate people wishing to use tobacco, the customer accepts that cleaning and indemnity costs are charged to the account of the bank credit card that he gave as a guarantee when making his reservation. , in the event that the client, as well as any person he or she has invited into the establishment, does not comply with this restriction.

How to cancel or modify a reservation

The customer must write a reservation cancellation or modification email to the establishment at the following address - info@marquisdemontcalm.com , taking care to indicate his reservation number, his name, the planned dates of stay, the type of room or package booked, and specify whether he wishes to cancel or enter the desired changes.Note that the date and time of sending a cancellation e-mail (date and time in the establishment's time zone) will be taken into consideration regarding the deadline for a cancellation or modification without charge. The establishment will then send the customer a cancellation confirmation indicating that the cancellation is free or with costs where applicable, or will send the details of your modification made to the initial reservation.

Breakage, theft and forgetfulness

During his stay, if objects belonging to the establishment are broken or stolen in the room unit that the client has occupied, the latter understands and accepts that the establishment may impose replacement costs on him and that these costs be charged. to the account of the bank credit card given as a guarantee at the time of booking. In the event that the customer forgets objects or clothing belonging to him when he leaves, he cannot hold the establishment or its staff responsible for their omissions.However, on request, the management of the establishment can return the omissions at the customer's expense.

Terms of Sales

1. Object
These general conditions define the rights and obligations of the parties within the framework of the remote reservation of services offered by our establishment, the contact details of which are specified in this reservation confirmation document. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate accessible on our reservation platform. These general conditions of sale apply to all reservations made online, via our reservation platform.

2. Reservation
The customer chooses the services presented on our booking platform. He acknowledges having read the nature, destination and booking methods of the services available on our booking platform and having requested and obtained the necessary and / or additional information to make his reservation in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, so that we cannot be held responsible in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.

3. Booking process
Reservations made by the customer are made through the dematerialized reservation voucher accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or the reservation request.The customer certifies the veracity and accuracy of the information transmitted. After the final choice of products and / or services to be reserved, the reservation procedure notably includes entering the bank card in the event of a guarantee or pre-payment request, consultation and acceptance of the general conditions of sale and of the conditions of sale of the rate reserved before the validation of the reservation and, finally, the validation of the reservation by the customer.

4. Acknowledgment of receipt of the reservation
Our reservation platform acknowledges receipt of the customer's reservation by sending an email without delay.In the case of online reservation, the acknowledgment of receipt of the reservation by email summarizes the contract offer, the services and products reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made, information relating to after-sales service, as well as the address of the seller-establishment to which the customer can submit his complaints.

5. Cancellation or modification by the customer
The customer is reminded that he does not have the right of withdrawal as provided in certain countries. The conditions of sale of the reserved rate specify the terms of cancellation and / or modification of the reservation. It is agreed between the parties to establish the default arrival time for clients at 2:00 p.m., and to use the establishment's local date and time for the purposes of the cancellation conditions for cancellable reservations. Reservations with prepayment may not be subject to any modification and / or cancellation.The sums paid in advance that are the deposit will not be refunded. In this case, it is mentioned in the conditions of sale of the tariff. When the conditions of sale of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone and electronic coordinates are specified on the confirmation of the reservation sent by email. All reservations are personal and cannot under any circumstances be transferred to a third party, whether free of charge or against payment.

6. Consumption of reserved products and services
In application of the regulations in force in certain countries, the customer may be asked, upon arrival, to complete a registration form. To do this, the customer will be asked to present an identity document in order to verify whether or not he must complete the registration form.Any behavior contrary to good morals and public order will lead the establishment to ask the customer to leave the establishment without any compensation and / or without any refund if a payment has already been made. For establishments with Internal Regulations, the customer accepts and undertakes to respect said regulations. In the event of non-compliance by the client with one of the provisions of the Internal Regulations, the establishment will be obliged to invite the client to leave the establishment without any compensation and or without any reimbursement if a payment has already been made. been carried out.

7. Liability
The photographs presented on our booking platform are not contractual.Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as exact an overview as possible of the products and services offered, variations may occur between the time of booking and the day of the consumption of said products and / or service. The establishment cannot be held responsible for the non-performance or improper performance of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of pre-payment not authorized by the cardholder's bank. Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the reservation at the customer's expense, without prejudice to any civil or criminal action against the latter.

8. Complaints
Complaints relating to the non-performance or improper performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within seven days after the date of departure from the establishment.

9. Price
The prices relating to the reservation of products and services are indicated before and during the reservation. Prices are confirmed to the customer in amount before applicable taxes, in the establishment's commercial currency, and are only valid for the period indicated on the booking platform. If the debit at the establishment is made in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer. All reservations, regardless of their origin, are payable in the establishment's local currency, except for special provisions indicated on site. Unless otherwise stated on the booking platform, additional services are not included in the price.The taxes (TSH tourist tax - 3.5%, federal tax GST - 5%, and provincial tax TVQ - 9.975%) among others, presented on the rates page, are to be paid directly on site to the establishment. The prices indicated take into account the taxes applicable on the day of the reservation and any change in their applicable rate will be automatically reflected in the prices indicated on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the date of invoicing.

10. Payment
The customer communicates his bank details as a guarantee of the reservation, except for special conditions or rates, by credit or private bank card (Visa, Mastercard, American Express, etc. depending on the possibilities offered by the establishment's reservation platform). indicating directly, in the zone provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the digits, as well as its validity date (it is specified that the bank card used must be valid at the time of consumption of the service and / or product reserved) and the visual cryptogram. He must present himself at the establishment with the bank card which enabled him to guarantee the reservation. The debit of the payment is made at the establishment during the stay, except in the case of special conditions or rates where the partial or total debit of the payment is made during the reservation. This prepayment is called a deposit.In the event that the customer does not show (reservation not canceled - customer not present) of a reservation guaranteed by credit card, the establishment will debit the customer, as a lump sum, for the amount indicated in its general conditions and special conditions. of sale. The validity of the customer's payment card is verified by the establishment when booking. There may be a refusal of the payment card for several reasons: card stolen, card blocked, limit reached, entry error, etc. In the event of a problem, the customer must contact his bank on the one hand, the establishment on the other hand to confirm their reservation and method of payment. In the case of a rate subject to online pre-payment, the amount paid in advance, which is the deposit, is debited at the time of booking. Some establishments can generate invoices / notes electronically; the original file is certified and available online at the internet address provided by the establishment.

11. Respect for private life
The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, its service providers (and in particular online payment providers). The customer authorizes the establishment and elloha.com to communicate his personal data to third parties on the condition that such communication proves compatible with the performance of the operations incumbent on the establishment and elloha.com under these general conditions and in connection with the Customer Charter for the protection of personal data.

12. Convention of proof
Entering the required banking information, as well as accepting these general conditions and the booking voucher or request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.The computerized registers kept in the computer systems of elloha.com will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is recorded at the time of booking.

13. Force majeure
Force majeure means any event outside the parties that is both unpredictable and insurmountable which prevents the establishment from fulfilling all or part of the obligations provided for in the contract. Are considered as force majeure or fortuitous event those usually recognized by the jurisprudence of the courts in the country where the establishment is located. The establishment cannot be held responsible towards the customer in the event of non-performance of its obligations resulting from an event of force majeure.It is expressly agreed that force majeure suspends, for the establishment, the performance of its obligations and that the customer bears the cost of the resulting costs.

14. Dispute resolution
These General Conditions of Sale are governed by the laws of the country of establishment without hindering any mandatory protective provisions that may apply in the country of residence of consumers.

15. Completeness
These General Conditions of Sale, the Conditions of Sale of the rate reserved by the customer, and the reservation voucher or request express all the obligations of the parties. No general or specific condition communicated by the customer may be incorporated into these general conditions.The documents forming the contractual commitments between the parties are, in decreasing order of priority, the reservation voucher or request (including the special conditions of the reserved rate) and these general conditions. In the event of a contradiction between the booking voucher and the general conditions, the provisions appearing on the booking voucher will be the only ones applicable for the obligation in question. The present general conditions of sale by internet can be modified at any time and / or supplemented by the establishment. In this case, the new version of the general conditions of sale by internet will be put online by the establishment. As soon as it is posted on the internet, the new version of the general internet sales conditions will automatically apply to all customers.